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TERMS AND CONDITIONS

Welcome to Zaatar & Zayn. By accessing or using our website, you agree to be bound by the following terms and conditions. Please read them carefully. These Terms and Conditions govern your use of our website, your purchase of products from us, and other related services. If you do not agree with these terms, please do not use our website.

General Information:

Zaatar & Zayn is committed to providing you with high-quality products sourced directly from local farmers in Palestine and the Middle East. Our goal is to ensure that you have a positive experience when shopping with us, and we encourage you to review the following terms, which outline your rights and obligations when using our website.

Data Protection and Privacy:

At Zaatar & Zayn, we are committed to safeguarding the privacy and security of our customers’ personal information. This Data Protection Policy outlines how we collect, use, and protect the data you provide when using our website and services.

1. Data Collection:

When you visit our website or make a purchase, we may collect certain personal information from you, including but not limited to your name, email address, delivery address, phone number, and payment details. We may also collect information related to your browsing behavior, preferences, and interactions with our website.

2. Purpose of Data Collection:

The data we collect is primarily used to enhance your overall customer experience. Specifically, we use your information to:

  • Process and fulfill orders:Ensure accurate and timely delivery of your products.
  • Improve our website and services: Analyze customer interactions to optimize website functionality and content.
  • Personalize your experience:Tailor product recommendations and marketing content based on your preferences.
  • Marketing campaigns:Develop and implement targeted marketing campaigns to keep you informed about new products, special offers, and other updates that may interest you.

3. Data Sharing:

We respect your privacy and are committed to protecting your personal information. We do not share your data with third parties, except when necessary to fulfill your orders (e.g., with payment processors or delivery services). In such cases, we will make reasonable efforts to ensure that these third parties adhere to strict confidentiality and data protection standards.

4. Data Protection and Security:

We take the security of your personal information seriously. We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data to the fullest extent possible, please note that no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

5. Your Rights:

You have the right to:

  • Access your data:Request a copy of the personal information we hold about you.
  • Correct your data:Request corrections to any inaccurate or incomplete personal information.
  • Delete your data:Request the deletion of your personal information, subject to certain conditions.
  • Opt-out of marketing communications: You can unsubscribe from our marketing emails at any time by following the instructions provided in the email.

6. Changes to This Policy

We may update this Data Protection Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

If you have any questions, concerns, or requests regarding this Data Protection Policy or your personal information, please contact us via the Contact us tab.

Return and Refund Policy:

At Zaatar & Zayn, we take pride in delivering the highest quality products sourced directly from local farmers in Palestine and the Middle East. Your satisfaction is our priority, and we are committed to ensuring that you receive your products in perfect condition. However, due to the nature of our food products, we must adhere to strict policies to protect the safety and quality of our offerings.

1. Returns Policy:

Due to the perishable nature of our products and the potential for contamination, we are unable to accept returns. Once a product has left our facility, we cannot guarantee its safety if returned. This policy helps us maintain the highest standards of quality and food safety for all our customers.

2. Refund Policy:

We understand that there may be instances where a refund is necessary. Refunds will only be issued under the following circumstances:

  • Non-Delivery of Product: If your order has not been delivered due to a technical error on our part, such as a system failure, we will issue a full refund. This does not include cases where the customer provides an incorrect delivery address during checkout or fails to respond to the delivery representative.
  • Out of Stock Items: In the rare event that an item you ordered is out of stock and we are unable to fulfill your order, you will be notified promptly, and a full refund will be issued for the unavailable item(s).

3. Refund Process:

If you qualify for a refund under the conditions stated above, please contact our customer service team within 7 days of your expected delivery date. We will process your refund within 7-10 business days after confirming the issue.

If you have any questions or concerns regarding your order, please don’t hesitate to reach out to our customer service team please contact us via the Contact us tab.

Delivery and Shipping:

  • Delivery Methods: We use third-party delivery providers to ship your orders. Delivery prices vary depending on your location and the selected shipping method. 
  • International Shipping: For international orders, customers are responsible for any customs duties, taxes, or additional government fees that may apply. These fees are not included in our shipping costs and must be paid by the customer upon receipt of the goods.Estimated Delivery Times: Delivery times vary based on your location and the selected shipping method. We will provide you with an estimated delivery date when you place your order, but please note that these estimates are not guarantees.
  • Shipping Confirmation:Once your order has been shipped, you will receive a confirmation email with tracking information. If you do not receive this email, please contact our customer service team.
  • Delivery Fees within the UAE: A delivery fee of AED 15 applies for orders up to 5 KG. An additional charge of AED 2 per KG will be added for any weight exceeding 5 KG.

    • Delivery Fees for Other GCC Countries: Delivery fees are calculated based on the weight of your order according to our trusted courier's rate card, which ranges from AED 35 to AED 321 depending on the destination country.

Payment Terms:

  • Accepted Payment Methods: We accept major credit cards, debit cards, and other payment methods as indicated on our website. All payments must be made in full before the order is processed.
  • Pricing and Availability: All prices are listed in the currency specified on the website. Prices and availability of products are subject to change without notice.
  • Order Confirmation: After placing your order, you will receive an order confirmation email. This email confirms that we have received your order but does not guarantee product availability. If an item is out of stock, you will be notified, and a refund will be issued for the unavailable item.

Intellectual Property:

All content on our website, including text, images, logos, and product descriptions, is the property of Zaatar & Zayn or its content suppliers and is protected by international copyright laws. You may not use, reproduce, or distribute any content from our website without our express written permission.

Limitation of Liability:

Zaatar & Zayn strives to ensure that all information on our website is accurate and up-to-date. However, we do not warrant that the information provided is complete or error-free. Zaatar & Zayn will not be liable for any damages arising from the use of our website or the purchase of our products, including but not limited to direct, indirect, incidental, or consequential damages.

Governing Law:

These Terms and Conditions are governed by and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law principles. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Dubai, United Arab Emirates.

Changes to the Terms and Conditions:

We may update these Terms and Conditions from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically to stay informed about any updates.

Contact Information:

If you have any questions or concerns regarding these Terms and Conditions, please contact us please contact us via the Contact us tab.


Thank you for choosing Zaatar & Zayn. We are dedicated to providing you with the authentic flavors of Palestine and the Middle East, while ensuring a safe and enjoyable shopping experience.

Taste the tradition, Experience the heritage.